Voice AI can give wrong answers when it misunderstands input or fetches...

https://eduardosnicechat.publishlane.com/posts/what-should-the-ai-disclosure-line-sound-like-on-a-phone-greeting

Voice AI can give wrong answers when it misunderstands input or fetches incomplete data. A simple way to catch errors before they reach customers is using readback controls—like having the system repeat order IDs aloud for confirmation