Voice AI can deliver wrong answers when it misunderstands speech or pulls...

https://rowansnewwords.tearosediner.net/rag-chunking-broke-my-pdf-policy-exception-how-do-i-fix-the-split-1

Voice AI can deliver wrong answers when it misunderstands speech or pulls incorrect data. One practical way to catch errors is using a readback system—having the AI repeat order IDs back to the caller for confirmation