After testing over a dozen AI customer service platforms for high-volume teams,...

https://penelopessmartdigests.talesignal.com/posts/freshdesk-freddy-sentiment-analysis-does-it-help-or-just-add-noise

After testing over a dozen AI customer service platforms for high-volume teams, I’ve seen automation hit 70% in just one week. But here’s the catch: most AI tools excel at assisting agents with tasks, not fully resolving complex issues alone